RIIHAN309E – Conduct Teleschopic Material Handler Operations

Course information

Telescopic Materials Handler (Telehandler) Operations is aimed at providing the necessary skills and knowledge to operate a telescopic materials handler (telehandler) safely and efficiently. The course is a mixture of in class theory, practical demonstration and assessment covering all aspect of operation including legislation; hazards and risk control; planning; pre-use inspections; load charts; load characteristics; attachments; safe operation; transport; reporting procedures; shut down and post operation checks.

Any person who holds their Telescopic Materials Handler Ticket, can operate any telescopic material handler with all attachments (Mast, fork, jib etc). If moving loads exceeding 3 tonnes, operator must also hold their Non – Slewing (CN) Crane High Risk Work Licence. The Forklift High Risk Work Licence does not cover any operation of a Telehandler machine.

Our obligation to you

We are required to provide clear evidence to enable you to decide if this course is suitable for you. This course teaches the skills and knowledge required to work safely at heights in the Resources and Infrastructure industries. It is appropriate for those working in operational roles where they are required to perform work at heights.

Sheer Workplace Training is responsible for the quality of the training and assessment and will be issuing the statement of attainment through QTLT ( RTO number 40931 ) for this unit.

Choosing a training or education provider

The Australian Skills Quality Authority (ASQA) has developed a fact sheet to allow you to be fully informed about your decision to enrol in a course of study. We recommend reading this information prior to enrolling.

Entry requirements

An individual undertaking this course will need to demonstrate the following to be eligible for entry:
Sufficient English language, literacy, numeracy (LLN) and visual interpretation skills to successfully complete this course.

LLN Skills Required
  • locates and applies relevant documentation, policies and procedures
  • interpreting and applying environmental management plan
  • calculating volume and weights
  • maintaining equipment written records
  • complying with written and verbal reporting requirements and procedures
  • communicating clearly and concisely with others to receive and clarify work instructions
  • using load handling communication methods with all parties
  • using conventional hand and audible signals
Personal Protective Equipment

Enclosed, safety footwear, long pants and long-sleeved shirts with hi-vis are required. Other sites may have other requirements which will be confirmed at the time of booking. Failure to wear correct PPE may prevent the participant from completing the practical training and/or assessment.

Physical requirements for this course

It is important to note that there are physical standards which relate to the level of performance required when undertaking accredited training.

There can be no exceptions to these Australian Government requirements that are clearly written into the Training Package.
Therefore, students who are unable to satisfy the physical requirements of the course cannot be deemed competent or issued with a statement of attainment, even if the qualification is a necessary part of their employment conditions.

Student cohort (types of students)

Sheer Workplace Training is required to determine the amount of training they provide to each student, with regard to the existing skills, knowledge and experience of the student.

This is achieved by identifying the cohort category or the student undertaking the proposed training and also the mode/s of delivery being provided.

Skill levels will vary in relation to the type of student or ‘cohort’. Sheer Workplace Training have identified two (2) different types of cohorts as listed below.

  1. Students new to the training
  2. Students with previous training and/or industry experience similar to this course

The type of student who would typically be undertaking this training would be individuals who are required to complete harnessed based work at heights and may work in the following environments:

  • Civil construction
  • Construction
  • Coal and metalliferous mining
  • Manufacture industries
  • Transport and Logistics
  • Trades
  • Rescue officers
  • Public who require competency to perform a specific role
Delivery method

Regardless of experience, this course is delivered Face to face. It takes 1 day to complete the training and assessment.

Amount of training and the AQF volume of learning

The AQF Volume of Learning describes how long a student, who does not hold any competencies identified in the qualification, would normally take to develop all of the required skills and knowledge at that qualification level. The amount of training comprises the formal learning activities that are provided to a student to enable them to meet the requirements of each training product and gain the skills and knowledge specified in the relevant training product.

It is acknowledged that the duration and amount of training for this strategy has been developed by consulting with industry; considering legislative requirements; identifying the scheduled daily tasks completed by a typical trainee; consulting with employers with regards having access to the students for the purposes of delivering training and assessment; identifying workplace training requirements; and analysing the existing knowledge and skills including previous experience and prior formal or informal training completed by the students who are undertaking training.

This forklift licence course runs over 2 full days of training, to give students adequate time to absorb the training material and practice their new skills. This training consists of both theory and practical hands-on learning, so students can feel completely confident taking their knowledge back into the workplace.

At the end of the training, students will have all the necessary skills to safely and confidently check, maintain and use this machine in accordance with all Australian Standards and Regulation.

Students new to training

Where the student is a new entrant or an inexperienced worker, we ensure that we give them the opportunity to fully absorb the required knowledge and to develop skills over time in the different contexts they would experience in the workplace.

This may require a longer time-frame than for those students with significant training/industry experience and is assessed on an individual basis.

Students with previous training and/or experience

It is recognised that some individuals may have current experience in the industry and may demonstrate the skills required. Whilst this can be taken into account, the session will be conducted to suit all students as one may have experiences that others may not have and may require additional time to complete all tasks. Therefore, for this course, the course duration is expected to be the same for each student cohort.

Exceptions for duration of the course

Course durations are reflective of group sizes of between 1 and 8 students. If there are less students in a group, you may find course duration reduced by a maximum of 10%. If a class size exceeds 8 students, it may therefore also be necessary to increase course duration depending on the number of students and or include additional

Pre-course study

Students can obtain a training handbook which includes pre training reading via email, post or collection prior to training.

Student written agreement

If you are completing this course, please ensure you have signed a written agreement in the form of your enrolment form.

Pre-requisite requirements

There are no prerequisite, entry, work-placement, licensing or certification requirements for this course.

Course locations and contact details for your course

This course can be carried out in a workplace that has the appropriate equipment or at one of our dedicated training facilities.

Unique Student Identifier (USI)

Completing any vocational education course in Australia, it is a requirement for you to obtain and supply a USI. This is obtainable from usi.gov.au if a USI is not supplied and verified with usi.gov.au a certificate cannot be issued to you.

If you are under 18 years of age

It is a requirement that parental/guardian consent is obtained for students under the age of 18 to be able to participate in a course.

Course fees

The course fee will be paid direct to Sheer Workplace Training. This course is usually arranged by the employer of a workgroup and the employer can be invoiced for the training. If the employer does not arrange the training, or the employer does not agree to fund the training, training fees must be paid by the individual student direct to the trainer.

Course fees will be communicated to you prior to confirmation of enrolment.

Funding and work placement arrangements

There is no funding or work placements associated with this course.

Resources that will be available for this course

The following specialised equipment will be made available for the use of the Trainer/Assessor (if required) depending on the assessment environment and individual workplace.

Manuals and forms:

  • Copy of WHS Regulation
  • Copy of the Code of Practice (library resources only)
  • Copy of the Australian Standard AS 1891.1,2,3 and 4 – (library resource only)
  • Risk assessment form
Presentation equipment:
  • Computer, white board, projector etc.
Telehandler Practical Equipment:
  • Fully working Telescopic Material Handler
Student support

Upon enrolment, we will give you an opportunity to provide information to us in relation to any LLN support you may need to successfully complete this course. There is also the opportunity to provide details and communicate any special needs or support requirements you may have.

We provide equitable access to all required educational and support services, so that no student is disadvantaged to be able to enrol into this course regardless of their mode of study or location. Students can organise to meet with their trainer on a one-to-one basis for additional support, plus email and phone contact. Assistance can be sought from our Administration Manager by calling 0481160130.

What does competency-based training mean?

A competency-based training environment is centred on demonstrated competence against industry-defined standards of performance. Competency-based training is the concept that individuals learn at different rates as well as through different modes and different environments and that the skills and knowledge that a student has acquired previously are able to be formally recognised.

Training and Assessment

Training will cover:

  • Plan and prepare for telescopic materials handler operations
  • Conduct telescopic materials handler pre-operational checks
  • Operate telescopic materials handler
  • Attach, secure, lift, carry and place materials
  • Select, remove and fit attachments
  • Relocate the telescopic materials handler
  • Carry out machine operator maintenance
  • Conduct housekeeping activities
Practical assessment:

The simulated assessment environments will reflect the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment. Skills must be demonstrated by the student working individually in an environment that provides realistic in-depth, industry-validated scenarios and simulations to assess students’ skills and knowledge.

Recognition of any prior learning or previous courses

Upon enrolment, you are given the opportunity to email your previous certificate and based on that evidence, the course can be modified based on your previous knowledge. There is a currency requirement to be able to demonstrate skills such as working safely at heights.

Credit transfer

You will not be required to repeat any unit of competency in which you have already been assessed as competent, unless a regulatory requirement or license condition (including industry licensing schemes) requires this. Our Credit Transfer process uses evidence to determine if a unit can be transferred in this course. Any application for credit transfer will require that the unit of competency evidence is verified. There is a currency requirement to be able to demonstrate skills such as working safely at heights.

Foundation skills required

Foundation skills are the underpinning communication skills required for participation in the workplace, the community and in adult education and training.

Learning – to learn how to operate a telescopic material handler
Reading – work requirements
Writing – to complete documentation such as reports/risk assessments.
Oral communication – communication with other personnel to make sure it is safe
Numeracy – calculating volumes and weights

Reasonable adjustment

Reasonable adjustment refers to flexibility in assessment approaches to account for individual learning needs, while still adhering to the assessment requirements of the relevant training package or VET accredited course. Whilst reasonable adjustments can be made in terms of the way in which evidence of performance is gathered, the evidence criteria for making competent/not yet competent decisions should not be altered in any way.

If a student meets essential entry requirements, the RTO must endeavour to make ‘reasonable adjustments’ necessary for them to complete their course work or demonstrate competency. This may include adjusting the physical environment, student learning materials or the manner that a theory test is completed. In most situations, a student with a disability will be able to tell the RTO what he or she needs to be able to study. If necessary, the RTO should also seek advice from disability areas within government departments or organisations that represent or provide services to people with a disability.

Adjustments may include:

Modifying educational premises. For example, making ramps, modifying toilets and ensuring that classes are in rooms accessible to the person with a disability.

Modifying or providing equipment. For example, lowering lab benches, enlarging computer screens, providing specific computer software or an audio loop system.

Changing assessment procedures. For example, allowing for alternative examination methods such as oral exams, or allowing additional time for someone else to write an exam for a person with a disability.

Changing course delivery. For example, providing study notes or research materials in different formats or providing a sign language interpreter for a person who is hearing impaired.

Please note that in some Training Packages, there are mandatory skills that cannot be modified as a reasonable adjustment.

We engage with industry experts

As part of ongoing improvement activities and industry consultations, Sheer Workplace Training consult with industry experts to ensure best practice occurs in resources and realistic assessment tools.

Training considerations from the trainer and assessor

The RTO’s training and assessment strategies and practices, including the amount of training they provide, are consistent with the requirements of training packages courses and enable each student to meet the requirements for each unit of competency or module in which they are enrolled.

RTO responsibilities

The RTO is required to:

  1. Have qualified trainers and assessors to deliver the training and assessment.
  2. Educational and support services to meet the needs of the student cohort/s undertaking the training and assessment.
  3. Learning resources to enable students to meet the requirements for each unit of competency.
  4. Facilities, whether physical or virtual, and equipment to accommodate and support the number of students undertaking the training and assessment.
Monitoring and improvement

Continuous improvement will occur through ongoing industry consultation, feedback from students, and feedback from clients. Feedback for this training program is collected through:

Employer questionnaire managed by the Sheer Workplace Training head office.

Every student is given the opportunity for post course survey and these survey results are available for both the trainer and RTO to view.

Feedback is collected, analysed and actioned. Identified actions are documented.

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Conduct Telescopic Material Handler Operations


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