TLILIC0003 – Licence to operate a forklift truck


Award issued – TLILIC0003 – Licence to operate a forklift truck

Once you have completed your face-to-face forklift training and upon successful completion, you will need to apply for High Risk Work (HRW) Licence through WorkSafe, which must be renewed every 5 years. You will not be able to operate a Forklift Truck without a HRW Licence.

Our obligation to you

We are required to provide clear evidence to enable you to decide if this course is suitable for you. This course teaches the skills and knowledge required to work safely at heights in the Resources and Infrastructure industries. It is appropriate for those working in operational roles where they are required to perform work at heights.

Sheer Workplace Training is responsible for the quality of the training and assessment and will be issuing the statement of attainment issued through QTLT for this unit.

Choosing a training or education provider

The Australian Skills Quality Authority (ASQA) has developed a fact sheet to allow you to be fully informed about your decision to enrol in a course of study. We recommend reading this information prior to enrolling.

Entry requirements

An individual undertaking this course will need to demonstrate the following to be eligible for entry:

Must be over 18 years of age, be able to speak and understand English; understand technical concepts; and provide suitable identification.

Personal safety clothing must be provided by the student and worn during training. Sheer Workplace Training will provide additional safety equipment as required.

Physical requirements for this course

It is important to note that there are physical standards which relate to the level of performance required when undertaking accredited training.

There can be no exceptions to these Australian Government requirements that are clearly written into the Training Package.

Therefore, students who are unable to satisfy the physical requirements of the course cannot be deemed competent or issued with a statement of attainment, even if the qualification is a necessary part of their employment conditions.

Student cohort (types of students)

Sheer Workplace Training is required to determine the amount of training they provide to each student, with regard to the existing skills, knowledge and experience of the student.

This is achieved by identifying the cohort category or the student undertaking the proposed training and also the mode/s of delivery being provided.

Skill levels will vary in relation to the type of student or ‘cohort’. Sheer Workplace Training have identified two (2) different types of cohorts as listed below.

  1. Students new to the training
  2. Students with previous training and/or industry experience similar to this course

The type of student who would typically be undertaking this training would be individuals who are required to complete harnessed based work at heights and may work in the following environments:

Civil construction


Coal and metalliferous mining

Manufacture industries

Transport and Logistics


Rescue officers

Public who require competency to perform a specific role

Delivery method

Regardless of experience this course is delivered Face to face. It takes 2 days to complete the training and assessment.

Amount of training and the AQF volume of learning

The AQF Volume of Learning describes how long a student, who does not hold any competencies identified in the qualification, would normally take to develop all of the required skills and knowledge at that qualification level. The amount of training comprises the formal learning activities that are provided to a student to enable them to meet the requirements of each training product and gain the skills and knowledge specified in the relevant training product.

It is acknowledged that the duration and amount of training for this strategy has been developed by consulting with industry; considering legislative requirements; identifying the scheduled daily tasks completed by a typical trainee; consulting with employers with regards having access to the students for the purposes of delivering training and assessment; identifying workplace training requirements; and analysing the existing knowledge and skills including previous experience and prior formal or informal training completed by the students who are undertaking training. This forklift licence training runs over 2 of training, to give students adequate time toabsorb the training material and practice their new skills. This training consists of noth theory and practical hands-on learning, so students can feel completely confident taking their knowledge back to the workplace.

At the end of the 2 days of training, students will have all the necessary skills to safely and confidently check, maintain and use this machine in accordance with all Australian Standards and Regulation.

Students new to training

Where the student is a new entrant or an inexperienced worker, we ensure that we give them the opportunity to fully absorb the required knowledge and to develop skills over time in the different contexts they would experience in the workplace.

This may require a longer time-frame than for those students with significant training/industry experience and is assessed on an individual basis.

Students with previous training and/or experience

It is recognised that some individuals may have current experience in the industry and may demonstrate the skills required. Whilst this can be taken into account, the session will be conducted to suit all students as one may have experiences that others may not have and may require additional time to complete all tasks. Therefore, for this course, the course duration is expected to be the same for each student cohort.

Exceptions for duration of the course

Course durations are reflective of group sizes of between 4 and 15 students. If there are less students in a group, you may find course duration reduced by a maximum of 10%. If a class size exceeds 15 students, it may therefore also be necessary to increase course duration depending on the number of students.

Pre-course study

Students can obtain a training handbook which includes pre training reading via email, post or collection prior to training.

Student written agreement

If you are completing this course, please ensure you have signed a written agreement in the form of your enrolment form.

Pre-requisite requirements

It is a requirement of this course that all participants are aged 18 or over at the time of assessment.

Course locations and contact details for your course

This course can be carried out in a workplace that has the appropriate equipment or at one of our dedicated training facilities.

Unique Student Identifier (USI)

Completing any vocational education course in Australia, it is a requirement for you to obtain and supply a USI. This is obtainable from if a USI is not supplied and verified with a certificate cannot be issued to you.

Course fees

The course fee will be paid direct to Sheer Workplace Training. This course is usually arranged by the employer of a workgroup and the employer can be invoiced for the training. If the employer does not arrange the training, or the employer does not agree to fund the training, training fees must be paid by the individual student direct to the trainer.

Course fees will be communicated to you prior to confirmation of enrolment.

Funding and work placement arrangements

There is no funding or work placements associated with this course.

Resources that will be available for this course

The following specialised equipment will be made available for the use of the Trainer/Assessor (if required) depending on the assessment environment and individual workplace.

Manuals and forms:

  • Copy of WHS Regulation
  • Copy of the Code of Practice (library resources only)
  • Copy of the Australian Standard AS 1891.1,2,3 and 4 – (library resource only)
  • Risk assessment form

Presentation equipment:

  • Computer, white board, projector etc.

Forklift Practical Equipment:

  • Fully working Forklift

Student support

Upon enrolment, we will give you an opportunity to provide information to us in relation to any LLN support you may need to successfully complete this course. There is also the opportunity to provide details and communicate any special needs or support requirements you may have.

We provide equitable access to all required educational and support services, so that no student is disadvantaged to be able to enrol into this course regardless of their mode of study or location. Students can organise to meet with their trainer on a one-to-one basis for additional support, plus email and phone contact. Assistance can be sought from our Administration Manager by calling 0481160130.

What does competency-based training mean?

A competency-based training environment is centred on demonstrated competence against industry-defined standards of performance. Competency-based training is the concept that individuals learn at different rates as well as through different modes and different environments and that the skills and knowledge that a student has acquired previously are able to be formally recognised.

Training and Assessment

Training will cover:

Risk Assessment and Hazard Elimination

Pre-operational checks

Conducting routine checks

Shifting loads safely

Shut down procedures

Securing equipment after shut down

Names and functions of equipment

Comply with equipment manufacturer’s instructions and specifications

Adhering to statutory and regulatory authority requirements

The nature of work undertaken with a forklift

Complying with forklift safety requirements

The processes of providing for safe working practices

Complying with safe work methods


The forklift operator assessment process is similar in every Australian state and territory. All components of the assessment are mandatory and supplied by Safe Work Australia.

Under Workplace Health and Safety Legislation, Assessors are required to submit details of all upcoming assessments to Workplace Health and Safety Queensland’s head office in advance. Sheer Workplace Training is required to provide at least 3 business days notice before conducting any forklift assessments.

Inspectors from Workplace Health and Safety Queensland in Brisbane have the authority to conduct an unannounced audit of our Assessors, the trainee and the forklift and order picker licence training facility at any time.

Theory Assessment

  • The exam must be conducted in English, no interpreter is allowed; therefore, you must be able to speak and understand English well
  • It is a series of short statements or one word answers
  • It is a closed book assessment meaning you’re unable to take it away with you
  • Students who struggle with written English are able to access support to undertake the exam orally

You must get 100% critical answers correct to pass and 90% non-critical answers. If you are unable to reach this benchmark you will be required to resit the examination.

Calculations Assessment

  • Oral test or interpreters cannot be used
  • It is a written exam
  • It is a closed book exam – no learning material with you
  • You are allowed a basic calculator only
  • You must show the formulas (working out) for all your answers

Practical assessment:

The simulated assessment environments will reflect the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment. Skills must be demonstrated by the student working individually in an environment that provides realistic in-depth, industry-validated scenarios and simulations to assess students’ skills and knowledge.

  • You need to achieve a successful outcome in the theory and calculations component before you can proceed to the practical assessment
  • Your practical assessment will be conducted in English – no interpreters
  • You will be asked questions throughout your practical assessment to confirm your knowledge

Recognition of any prior learning or previous courses


Upon enrolment, you are given the opportunity to email your previous certificate and based on that evidence, the course can be modified based on your previous knowledge. There is a currency requirement to be able to demonstrate skills such as working safely at heights.

Credit transfer

You will not be required to repeat any unit of competency in which you have already been assessed as competent, unless a regulatory requirement or license condition (including industry licensing schemes) requires this. Our Credit Transfer process uses evidence to determine if a unit can be transferred in this course. Any application for credit transfer will require that the unit of competency evidence is verified. There is a currency requirement to be able to demonstrate skills such as working safely at heights.

Foundation skills required

Foundation skills are the underpinning communication skills required for participation in the workplace, the community and in adult education and training.

Learning – to learn how to operate a forklift

Reading – work requirements

Writing – to complete documentation such as reports/risk assessments.

Oral communication – communication with other personnel to make sure it is safe

Numeracy – Calculating loads

Reasonable adjustment

Reasonable adjustment refers to flexibility in assessment approaches to account for individual learning needs, while still adhering to the assessment requirements of the relevant training package or VET accredited course. Whilst reasonable adjustments can be made in terms of the way in which evidence of performance is gathered, the evidence criteria for making competent/not yet competent decisions should not be altered in any way.

If a student meets essential entry requirements, the RTO must endeavour to make ‘reasonable adjustments’ necessary for them to complete their course work or demonstrate competency. This may include adjusting the physical environment, student learning materials or the manner that a theory test is completed. In most situations, a student with a disability will be able to tell the RTO what he or she needs to be able to study. If necessary, the RTO should also seek advice from disability areas within government departments or organisations that represent or provide services to people with a disability.

Adjustments may include:

Modifying educational premises. For example, making ramps, modifying toilets and ensuring that classes are in rooms accessible to the person with a disability.

Modifying or providing equipment. For example, lowering lab benches, enlarging computer screens, providing specific computer software or an audio loop system.

Changing assessment procedures. For example, allowing for alternative examination methods such as oral exams, or allowing additional time for someone else to write an exam for a person with a disability.

Changing course delivery. For example, providing study notes or research materials in different formats or providing a sign language interpreter for a person who is hearing impaired.

Please note that in some Training Packages, there are mandatory skills that cannot be modified as a reasonable adjustment.

We engage with industry experts

As part of ongoing improvement activities and industry consultations, Sheer Workplace Training consult with industry experts to ensure best practice occurs in resources and realistic assessment tools.

Training considerations from the trainer and assessor

The RTO’s training and assessment strategies and practices, including the amount of training they provide, are consistent with the requirements of training packages courses and enable each student to meet the requirements for each unit of competency or module in which they are enrolled.

RTO responsibilities

The RTO is required to:

  1. a) Have qualified trainers and assessors to deliver the training and assessment.
  2. b) Educational and support services to meet the needs of the student cohort/s undertaking the training and assessment.
  3. c) Learning resources to enable students to meet the requirements for each unit of competency.
  4. d) Facilities, whether physical or virtual, and equipment to accommodate and support the number of students undertaking the training and assessment.

Monitoring and improvement

Continuous improvement will occur through ongoing industry consultation, feedback from students, and feedback from clients. Feedback for this training program is collected through:

Employer questionnaire managed by the Sheer Workplace Training head office.

Every student is given the opportunity for post course survey and these survey results are available for both the trainer and RTO to view.

Feedback is collected, analysed and actioned. Identified actions are documented.

Licence to Operate a Forklift Truck


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