Refund & Cancellation Policy
Notifications of cancellation can be made by email or phone and will be confirmed by Sheer Workplace Training. Course participants can be substituted (subject to eligibility criteria) at any time and at no cost before commencement of the course should the nominated person be unable to attend
- A full refund is permitted if the enrolment is cancelled at least seven (7) business days* before the commencement of your course
- No refund will be provided after two (2) business days* before the commencement of your course
- No refund will be offered after course commencement or if the participant fails to attend on the scheduled commencement date
- A partial refund will apply if a participant withdraws from a short/course with less than seven (7) business days* notice before commencement. Sheer Workplace Training reserves the right to retain a 30% administration booking fee
- A 30% administration booking fee will apply to corporate clients with a credit account who cancel their booking with less than seven (7) business days* notice.
*Business days mean Monday to Friday 8.00 am to 4 pm. Fees may be waived under approval from Sheer Workplace Training Management
How to request a refund: Please email firstname.lastname@example.org to request a refund. Please supply your full name, date of birth and Invoice number for this to be processed.